Refund Policy
Thank you for shopping with us! We strive to ensure your complete satisfaction with our jewellery products and services. Please review our refund policy below:
Eligibility for Refunds
- We accept returns of jewellery products within 2 days of the purchase date only incase of defect.
- Items must be unused, in their original condition, and include all packaging, tags, and certificates of authenticity (if applicable).
How to Initiate a Return
- Contact our customer service team at [Email – sandsjewelery@gmail.com] to request a return authorization.
- Follow the instructions provided to send back the item.
Refund Processing
- Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.
- Refunds will be processed within 5 to 6 business days after the item is received and inspected.
- The credit will be issued to your original payment method. Please note that depending on your bank, it may take additional time for the funds to reflect in your account.
Exchanges
- If you would like to exchange an item, please initiate the return process and place a new order for the desired item.
If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team. Thank you for choosing us for your jewellery needs!
Shipping Policy
Thank you for choosing our jewellery store! We are committed to delivering your orders promptly and securely. Please review our shipping policy below:
Shipping Times
- Processing Time: All orders are processed within 1 to 3 business days. You will receive a confirmation email with tracking information once your order has shipped.
- Shipping Methods:
- Standard Shipping: Typically delivered within 5 to 7 business days.
- Expedited Shipping: Typically delivered within 2 to 3 business days.
Minimum and Maximum Delivery Timeline
- Minimum Timeline: Orders shipped via expedited shipping can arrive in as little as 2-5 business days from the processing date.
- Maximum Timeline: Standard shipping may take up to 7-9 business days in exceptional circumstances (e.g., holidays, weather delays).
Shipping Costs
- Shipping costs will be calculated at checkout based on your selected shipping method and delivery location.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress.